Location:
San Diego, CA/Remote
Schedule:
Standard Office Hours
Duration:
12-Month Contract
Pay Rate Range:$60.00/ph - $68.00/ph
A Customer Journey Research Strategist is responsible for leading efforts to develop customer journey maps by conducting research, identifying pain points, and sharing insights across the organization. The role emphasizes both qualitative and quantitative methodologies, requiring experience in B2B research within scientific and healthcare settings.
Key Responsibilities:
- Lead customer research projects, communicating scope and deliverables to stakeholders.
- Design and execute mixed-methods research for segmentation profiles and journey maps.
- Develop research documents such as screeners, surveys, and infographics.
- Conduct interviews, surveys, and facilitate workshops for feedback collection.
- Integrate findings into cohesive storytelling and present recommendations to stakeholders.
- Educate teams on market research best practices and support decision-making.
Requirements:
- 5+ years of B2B market or customer experience research, particularly in healthcare or science.
- Experience in customer journey mapping and persona development.
- Advanced skills in both qualitative and quantitative research techniques.
- Familiarity with recruitment strategies for niche B2B populations.
- Strong strategic thinking, problem-solving, and communication skills.
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